Each client is responsible for the condition of the item(s) returned. Each client is responsible for checking that their receipts are still within the return window before scheduling a pickup. If a return is declined at the store, Get Your Ship Together will return the item(s) back to the client. There will be no refund from Get Your Ship Together.
Get Your Ship Together is only responsible for a package between the times the scheduled pickup is made (confirmed by email) and is delivered to the scheduled location: UPS, FedEx, USPS Store/Box, Target, TJ Maxx/Homegoods, Marshalls, Donation Center/Box (confirmed by email).
Get Your Ship Together is not responsible for any damaged goods.
You may cancel your scheduled pickup any time before 8:00am on the morning of your scheduled pickup day to get a full refund. If your scheduled pickup is canceled after 8:00am on your scheduled day, there will be no refund. Thank you for your understanding.
Life can get busy and we understand that you might forget to leave out your package on your scheduled day. If you forget, Get Your Ship Together will come back the following pickup day to get your package. We can only offer this exception one time per customer. If you forget more than once, you will need to schedule a new pickup and there will be no refund. Thank you for your understanding.
If Get Your Ship Together is unable to pick up your package due to unforeseen circumstances beyond our control, we will be in touch with you to schedule a new pick up day as soon as possible.
If scheduling a UPS/FedEx/USPS return, clients are responsible for reading and understanding their service requirements:
- Credit / Debit Cards
- VENMO: @Kristin-Pitman (service will only be provided once the VENMO payment is received).
- We are unable to accept cash at this time.