faq

Frequently asked questions

What happens if I forget to put out my package on the day I selected?


Life can get busy and we understand that you might forget to leave out your package on your scheduled day. If you forget, Get Your Ship Together will come back the following pickup day to get your package. We can only offer this exception one time per customer. If you forget more than once, you will need to schedule a new pickup and there will be no refund. Thank you for your understanding.




What if a return is declined at the store?


If a return is declined at the store, Get Your Ship Together will return the item to you. There will be no refund from Get Your Ship Together.




What if Get Your Ship Together is unable to pick up my package on my scheduled day?


If Get Your Ship Together is unable to pick up your package due to unforeseen circumstances beyond our control, we will be in touch with you to schedule a new pick up day as soon as possible.




What if my return arrives at its final destination damaged?


Get Your Ship Together is not responsible for any damaged goods.




How do I know if the items in my package can legally be shipped?


If scheduling a UPS/FedEx/USPS return, clients are responsible for reading and understanding their service requirements:
www.ups.com
www.fedex.com
www.usps.com




What if I schedule a pickup but change my mind shortly after?


You may cancel your scheduled pickup any time before 8:00am on the morning of your scheduled pickup day to get a full refund. If your scheduled pickup is cancelled after 8:00am on your scheduled day, there will be no refund. Thank you for your understanding.




How do I know if the items I have will be accepted by a donation center?


Before placing your order for donation pickup, please check out this website to be sure the donation center will accept your items. www.savers.com/donate/what-we-take